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常見問題

Q&A

商店問題

store issues

1.請問有實體店面嗎?

答:

沒有哦!我們只有線上商店可以選購,有其他需求也可以選擇面交~

面交時段:10:00-18:00

面交地點:高雄市新興區德智街(維那奇咖啡對面的忠孝公園入口處)

請先去電預約時間哦! ESME 林小姐 0919078463

 

Q: Do you have a brick-and-mortar retailer?

A: No, we only have an online store for shopping. You can also choose to meet in person for other needs.

Meeting hours: 10:00 AM - 6:00 PM

Meeting location:Dezhi St., Xinxing Dist,Kaohsiung City (Zhongxiao Park entrance opposite the Vivace Coffee Shop)

Please call to make an appointment in advance! ESME Lin 0919078463

寄送問題

shipping

1.可以多加商品一起寄出嗎?我還有其他想要購買的可以一起寄嗎?

答:

今天下單最晚隔日出貨,下訂單之後差不多12個小時內提出要求,否則已經寄出就無法再幫您追加嘍!

 

2.什麼時候寄出?

答:

下單後最晚隔天出貨週一至週五10am~6pm,工作日寄出,國定假日以及例假日不出貨!
貨運配送時間為週一至週五 10 ~ 6 pm,週六日無安排配送。若節慶假日遇訂單較多或不可抗力天災因素,則可能延遲出貨!!

 

3.我什麼時候可以收到?

答:

面交自行來取貨最快!

【宅配】:大約1-2天實際配送狀況將依照宅配司機安排之路線而定
【超商】:大約2-3天請留意到貨簡訊並於到貨之後7天內取貨請勿無故未取!如未取貨造成運費損失將由顧客自行吸收!

 

1. Can I add more items to my order and have them shipped together?

A: Orders placed today will be shipped at the latest the next day. You can request to add more items to your order within 12 hours of placing the order. Otherwise, if the order has already been shipped, we will not be able to add more items.

 

2. When will my order be shipped?

A: After you placed orders on weekdays (Monday to Friday) will be shipped at the latest the next day. Orders are shipped on weekdays and not on national holidays or public holidays.

The delivery time for freight shipments is 10am to 6pm on weekdays (Monday to Friday). There are no deliveries on Saturdays or Sundays. If there are a lot of orders during holidays or due to force majeure, the shipment may be delayed.

 

3. When will I receive my order?(Taiwan Main Island)

A: The fastest way to receive your order is to pick it up in person!

Home Delivery: The actual delivery time will be approximately 1-2 days depending on the route of the home delivery driver.

Convenience Store: Approximately 2-3 days. Please pay attention to the arrival notification and pick up your order within 7 days of arrival. Do not fail to pick up your order for no reason! If you fail to pick up your order, you will be responsible for the shipping loss.

商品問題

product problem

退換貨問題詳情請見退換貨聲明

 

Please refer to our return and exchange policy for detailed information on returns and exchanges.

 

1.請問這個可以吃/喝嗎?

答:

為維護顧客安全,本店所販售之商品皆非食品,嚴禁食用

食用本店商品可能導致以下危害:

*腸胃不適
*食物中毒
*窒息
*其他傷害

 

2.可以抽嗎?

答:

本店販售所有商品只供薰香,外用用途,為了您的健康請勿食用或以不建議的方式使用!

 

3.請問這個還有嗎?

答:

下單前先與客服小幫手確認,幫您確認庫存狀況,由於本店賣場眾多難免會有系統誤植的情況哦!

 

4.請問這個要怎麼使用?怎麼燒?

答:

光之薩滿不定時都會上傳使用方式影片在Youtube平台上哦!搜尋商品關鍵字尋找,如果沒有再詢問一下客服小幫手~

連結:https://www.youtube.com/channel/UC1txSU_EbkvnKHCzelu-y7Q

 

5.使用時間?

答:

【香粉】

以建議使用量來說25分鐘內為限。

【香草捆/草杖/香草葉/樹脂】

取决於尺寸、類型以及使用者的喜好。一般來說,建議每次然燒不超过 30 分鐘

【錐香/香塔,一顆讓它燒完為限】

雖然光之薩滿的香粉都是全天然無添加,但一般建議燒香粉的使用時長還是不超過1小時,為避免吸入過多香粉產生的懸浮粒子,以降低對健康的危害。

【線香】

一次一根差不多一小時內為限

【薰香蠟燭】

根據美國國家蠟燭協會 (National Candle Association, NCA) 的建議,薰香蠟燭一般建議一次燃燒不超過四小時

 

6.使用多少量才是足夠?

答:

【香粉】

以空間來說,整個空間都有香味就差不多了,一開始先用一般吃飯的湯匙舀一勺多一點就差不多能達到建議燃燒時長30-60分鐘,觀察每次使用去抓使用量~

【香草捆/草杖/香草葉】

有些說法是鼠尾草會燒到空間乾淨為止,但一般就使用30-60分鐘空間就能被有效淨化了~

【錐香/香塔】

一顆讓它燒完,不夠乾淨或時長太短就再一顆就好~

【樹脂】

一勺甜點湯匙/小勺子,一次差不多3-4顆就差不多會燒到建議時長30分鐘了

【線香】

一次一根,就能有效淨化空間了

 

7.晚上可以燒嗎?

答:

可以!

很多人認為鼠尾草不可以在野外燒或是在晚上燒,然而,這和晚上不能燒香的坊間說法一樣,都只是以訛傳訛的禁忌傳說。

無論白天或黑夜,鬼道眾生隨處都有,只是依據不同環境和狀況或多或少的問題而已。

 

事實上,鼠尾草作為淨化、除障、驅邪的香草,無論白天或夜間點燃均無礙,個人的心念才是最重要的,如《波若波羅蜜多心經》所云:「心無罣礙,無罣礙故,無有恐怖,遠離顛倒夢想」,心中沒有煩惱、無所畏懼,也就能遠離執著,不再患得患失了。

 

1. Can I eat/drink this?

A: For the safety of our customers, all products sold in our store are not food items and are strictly prohibited from consumption.

Consuming our products may lead to the following hazards:

Stomach discomfort
Food poisoning
Choking
Other injuries

 

2. Can I smoke this?

A: All products sold in our store are for incense and external use only. For your health, please do not consume or use them in ways that are not recommended!

 

3. Is this still available?

A: Please check with our customer service representative before placing an order to confirm the inventory status. Due to the large number of products in our store, there may be system errors.

 

4. How do I use this? How do I burn it?

A: Light of shaman will upload usage videos on YouTube from time to time! Search for the product keyword to find it. If you can't find it, please ask our customer service representative again~

Link: https://www.youtube.com/watch?v=Q_cgjJQF5LQ

 

5. Burning time?

A:

Incense powder: 
For the recommended usage amount, burn for no more than 25 minutes.

Herb bundles/smudge sticks/herb leaves/resin:
 The burning time depends on the size, type, and user preference. In general, it is recommended to burn for no more than 30 minutes each time.

Incense cones/towers: 
Burn one cone/tower until it is completely finished. Although Light of shaman's incense powder is all-natural and additive-free, it is generally recommended to burn incense powder for no more than 1 hour to avoid inhaling excessive suspended particles produced by incense powder and to reduce harm to health.

Incense sticks: 
Burn one stick at a time for no more than 1 hour.

Scented candles: 
According to the National Candle Association (NCA), it is generally recommended to burn scented candles for no more than 4 hours at a time.

 

6. How much is enough?

A:

Incense powder: 
For the entire space to be filled with fragrance, start with a little more than one tablespoon of incense powder. This should be enough to achieve the recommended burning time of 30-60 minutes. Observe how much you use each time to get a feel for the amount to use.

Herb bundles/smudge sticks/herb leaves: 
Some people say that sage should be burned until the space is clean, but in general, 30-60 minutes is enough to effectively cleanse the space.

Incense cones/towers:
 Burn one cone until it is completely finished. If the space is not clean enough or the burning time is too short, burn another one.

Resin: 
One teaspoon/small scoop of dessert spoon, about 3-4 pieces at a time, should be enough to burn for the recommended 30 minutes.

Incense sticks: 
One stick at a time is enough to effectively cleanse the space.

 

7. Can I burn it at night?

A:

Yes!
Many people believe that sage should not be burned outdoors or at night. However, this is just one of the many superstitions that have been passed down about why you can't burn incense at night.

Whether it's day or night, ghosts and spirits are everywhere. It's just a matter of how many there are and under what conditions.

In fact, sage is an herb that can be used to cleanse, remove obstacles, and expel evil spirits. It can be lit day or night without any problem. The most important thing is your own intention, as the Heart Sutra says, "If your heart is not attached to anything, you will not be afraid, you will be far away from upside-down dreams." If you are not afraid and do not have any worries, you will be able to let go of your attachments and stop worrying about gain and loss.